Shipping Information
How long will it take for my item to dispatch?
I aim to get most orders dispatched within 1-5 business days. If for any reason I am unable to fulfil this (for example, if I am out of the country), I will either advertise the fact through my store and/or reach out to the customer.
Where do you ship to?
I currently only sell my physical products domestically and so the ability to purchase my products and shipping is currently restricted to those living in the United Kingdom (England, Scotland, Wales & Northern Ireland)
How much does shipping cost?
Shipping costs are calculated based on the combined weight of your order and the shipping option you select at checkout. The cost of shipping materials is including in shop item listing costs.
How long does shipping take?
I currently ship all my physical products via Royal Mail. Shipping times vary depending on the option you select at checkout. You can find out more about Royal Mail's UK Delivery services and shipping delivery aims through their website.
My purchase has dispatched but still hasn't arrived. What should I do?
If your purchase hasn't arrived 5 working days following date of dispatch, please get it touch and I'll look into the delays for you. I can be reached via details listed on the contact page.
Return / Refund Policy
The Fanfarillus online store operates a 30-day return & refund policy, meaning customers have 30 calendar days after the date of receiving their item to request a return or refund. Customers can raise any related queries and/or a return/refund request by email (Ces@fanfarillus.com) or the contact form found on the contact page.
Returns Eligibility & Process.
Unfortunately, returns on sales items cannot be accepted. Items must be in the same condition that they were received in by the customer, unused and in their original packaging for them to be eligible for return. When raising a return request, the customer will need to provide a receipt/proof of purchase (eg. order number) and photos of the item they wish to make a return request for in the state it arrived in on delivery as soon as possible. If the customers return request is accepted, they will be sent instructions on how and where to send their items, including instructions on how to package return items to prevent damage in transit. Items sent back without first requesting a return will not be accepted.
The customer will be notified once return items have been received and inspected along with whether a refund has been approved or not. If approved, the customer will be automatically refunded via their original payment method within 10 business days. Please bare in mind that it can take some time for bank/credit card companies to process and display refund details. If more than 15 business days have passed since Fanfarillus Online Store approved your return and you have not received your refund, please get in touch via email or the contact form found on the contact page.
Refunds Eligibility & Process.
The Fanfarillus online store aims to refund or replace any items either received in error or damaged on arrival. It is encouraged that customers please inspect orders upon receipt and make contact immediately if any items, whilst still in their original packaging, are found to be defective, damaged or an incorrect item has been received in error. When raising a refund request, the customer will need to provide a receipt/proof of purchase (eg. order number) and photos of the item they wish to have replaced or refunded in the state it arrived in on delivery as soon as possible.
If the customer's request is for an item to be replaced, a replacement item will be dispatched within 1-5 business days of request approval notification.
If a customer's refund request is accepted, the customer will be automatically refunded via their original payment method within 10 business days of request approval notification. Please bare in mind that it can take some time for bank/credit card companies to process and display refund details. If more than 15 business days have passed since Fanfarillus Online Store approved your return and you have not received your refund, please get in touch via email or the contact form found on the contact page.